FAQs
Contact Us
To either place an order or inquire about the services we provide you can contact us by:
PHONE 515-422-0606
TEXT 515-499-3637
EMAIL Luckycabdsm@gmail.com
My Order
How do I place an order?
You can place an order by Phone, Text or Email. If using text or email please note the order is not final until we respond and confirm your order.
What areas do you service
We service the entire state of Iowa and beyond as long as either your starting or end point is in the greater Des Moines Iowa area. We will also service point to point to and from locations not in Des Moines but you will be charged for the dead miles for us to reach your pickup location if you are more than 25 miiles outside of Des Moines. This only applies if you are not either coming to or leaving Des Moines any trip touching Des Moines will not be charged dead miles.
What cities do you normally service
We service the entire state of Iowa. We often provide taxi service to and from DSM airport for example to Ames, Iowa City, Newton, Boone, Winterset, Grinnell, Creston, Osceola, Omaha, and even Chicago and Minneapolis. If it starts or ends in Des Moines we will take it!
What type of trips do you take
We provide a wide range of services. Of course we do full service taxi either to the airport of just around town. You can reserve as much as a month in advance or just call at the time you need it. We also provide Corporate services with an account or Non Emergency Medical transportation either for brokers or paid direct from hospitals and businesses. Need a package delivered to another city no problem we can do that too.
Can you take wheelchairs or other medical devices
We have full sized sedans, minivans and mid-sized SUVs available to carry the number or passengers or equipment you require. The only thing we do not have at this time is power wheelchair lifts or ramps. If it is a foldable wheelchair or walker or other device we can take it.
Payment and Rates
What types of payment do you accept?
We take both cash and credit card paid directly to the driver in the car. We also will accept apple pay, and other phone tap payments when we are able. We do accept payment by phone before a trip begins though identity verification maybe required if the card is not present.
How are your rates determined.
Your rate will be displayed for your comfort on a digital meter unless a flat rate is agreed to before the trip begins.
rates as follows:
flag drop (amount as ride begins)
$5.50
$2.50 per mile
Wait or stopped time is charged at $25.00/hour
dead miles if required $1.00 per mile
Tolls, parking, airport fees if they are required will be added to the fare
minimum fare for any trip is $15.00
Can we set a corportate account/rate for regular trips
Yes, for our corporate and Non Emergency Medical brokers and direct pays from hospitals etc... we can set up an account and send an invoice to be paid from your accounts payable group so that your passenger or patient can ride hassle free and we can handle the billing with you directly.